Refund policy

Returns & Refunds

At Write.On, we want you to feel confident about every order.

Return Window
You may request a return within 14 days of your delivery date. To be eligible, the item must be unused and returned in its original packaging.

Non-Returnable Items
Once opened, sealed stationery sets and gift boxes cannot be returned, as these are personal-use items. Gift cards are also final sale.

Damaged, Defective, or Incorrect Orders
Mistakes happen — if your order arrives damaged, defective, or isn't what you ordered, reach out to us within 7 days of delivery with a photo of the issue. We'll sort out a replacement or refund at no extra cost to you.

Return Shipping 
For all other returns, the cost of shipping the item back is covered by the customer.

Refund Timeline
Once we receive and check your returned item, we'll issue your refund to the original payment method within 3-5 business days.

Cancelling an Order
Changed your mind before your order ships? Email us at write.on_co@yahoo.com as soon as possible with your order number, and we'll do our best to cancel it before it's packed.

Questions?
Reach us anytime at write.on_co@yahoo.com.